Shipping policy
At Lux Watch Care, our goal is to ensure that your order reaches you as quickly and safely as possible. Please review the details below to understand our shipping process and what to expect after placing your order.
Order Processing Time
- We strive to process and ship all orders within 1–2 business days, excluding weekends and holidays.
- Once your order has shipped, you will receive a confirmation email containing tracking information.
Shipping Methods and Delivery Estimates
- We use tracked courier services for delivery.
- Most orders arrive within 5–10 business days after dispatch. This is an estimate and may vary because of destination, carrier delays or other events outside our control.
Free Shipping in Australia
- Orders with a merchandise subtotal of AUD 100 or more qualify for free standard shipping within Australia.
- The qualifying subtotal is calculated after product discounts and before any non-shipping charges. The available shipping method and final total are shown at checkout.
- Unless a promotion states otherwise, orders below AUD 100 are charged the shipping rate displayed at checkout.
Remote and Rural Areas
Deliveries to remote or rural locations may require additional time beyond the standard estimate.
Order Tracking
After dispatch, use the tracking number in your shipping confirmation email to follow the delivery with the carrier.
Lost or Delayed Shipments
If an order does not arrive within the estimated timeframe, contact us at luxwatchcare.sara@gmail.com. We will review the tracking information and contact the carrier where appropriate.
Contact Us
For questions about shipping before or after ordering, email luxwatchcare.sara@gmail.com or use our contact form.
Last updated: 12 August 2026